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Professional Woodworkers Supplies

Impact of Coronavirus

 by woodworksupplies2 on 23 Mar 2020 |
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Update #2 - 2.30pm 19/04/2020
Australia Post
Please note Australia Post have advised us of a delay in parcel delivery due to reduced flights, social distancing procedures and increased demand.  We cannot commence lost parcel procedures with Austra;lia Post until 7 days after the original due date.

Update #1 - 7.30am 14/04/2020
Incra

Due to the total lock-down imposed by Dallas County Texas being extended until May 20th 2020 shipments will be delayed.  We are in regular contact with the guys in Texas and will keep updating the status.  Please check with us prior to ordering.


Noon 23/03/2020

WE ARE OPEN!!

On-Line trading is as normal, with a few minor excetions see below.


Pricing

As you are aware, we are experiencing a dramatic and rapid devaluation in the Australian dollar, having been heavily impacted from the current COVID-19 pandemic.
 
Due to the pace at which this is occurring and the frequency of our stock turnover, we have no choice but to amend some of our prices. We have made the difficult decision to suspend the quoting of advanced orders and instead will review requests on a case-by-case basis. 
 
Hopefully, this will be a temporary measure to help get through the current volatility, and please rest assured that we are making every effort to minimise the impact this has on you valued customers.

Deliveries
We will continue to accept orders and ship using Australia Post and Hunter Express for as long as these options are available.  New Zealand orders will be suspended as these require counter attendance  to lodge.  Pick-ups WILL NOT BE POSSIBLE.  Please ensure that you include a contact telephone number, if paying by PayPal please email us with a telphone nimber as soon as you receive your order confirmation.

Technical Support
We will continue to offer telephone and email support, EMAIL and telephone 03 9776 1521 (option 2)

Situation Updates
We will use this blog entry as a means of communicating with you, our valued customers.  Please visit here regularly.

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