Professional Woodworkers Supplies

August 2020

Impact of Coronavirus

 by woodworksupplies2 on 05 Aug 2020 |
2 Comment(s)
Update #3 - 2.30pm 05/08/20 Victoria is now in severe Stage 4 COVID19 restrictions.  We are trying to maintain a Business as Usual approach, however some important points should be noted; Our 5 - 7 day order processing time may need to be extended occasionally due to the extremely high volume of orders being processed.  Please be patient all orders are treated with the same level of importance and will be shipped as quickly as possible. Our two main carriers Australia Post and Hunter Express are also handling extraordinary volumes, therefore transit times may be extended in some areas. Our staff are working hard to keep all customers happy, we ask that you don't call enquiring about orders still within the 5 - 7 day processing period.  These calls will only delay orders being shipped. We thank you for your patience in these diificult times. Update #2 - 2.30pm 19/04/2020 Australia Post Please note Australia Post have advised us of a delay in parcel delivery due to reduced flights, social distancing procedures and increased demand.  We cannot commence lost parcel procedures with Austra;lia Post until 7 days after the original due date. Update #1 - 7.30am 14/04/2020 Incra Due to the total lock-down imposed by Dallas County Texas being extended until May 20th 2020 shipments will be delayed.  We are in regular contact with the guys in Texas and will keep updating the status.  Please check with us prior to ordering. Noon 23/03/2020 WE ARE OPEN!! On-Line trading is as normal, with a few minor excetions see below. Pricing As you are aware, we are experiencing a dramatic and rapid devaluation in the Australian dollar, having been heavily impacted from the current COVID-19 pandemic.   Due to the pace at which this is occurring and the frequency of our stock turnover, we have no choice but to amend some of our prices. We have made the difficult decision to suspend the quoting of advanced orders and instead will review requests on a case-by-case basis.    Hopefully, this will be a temporary measure to help get through the current volatility, and please rest assured that we are making every effort to minimise the impact this has on you valued customers. Deliveries We will continue to accept orders and ship using Australia Post and Hunter Express for as long as these options are available.  New Zealand orders will be suspended as these require counter attendance  to lodge.  Pick-ups WILL NOT BE POSSIBLE.  Please ensure that you include a contact telephone number, if paying by PayPal please email us with a telphone nimber as soon as you receive your order confirmation. Technical Support We will continue to offer telephone and email support, EMAIL and telephone 03 9776 1521 (option 2) Situation Updates We will use this blog entry as a means of communicating with you, our valued customers.  Please visit here regularly.